Returns & Refunds Policy
Our Return Policy
At Candle Subscription, we take great pride in the quality of our artisan candles. We want you to be completely satisfied with your subscription. If for any reason you're not, we're here to help.
Damaged or Defective Items
If your candle arrives damaged or defective, we will gladly replace it at no additional cost. Please follow these steps:
- Contact our customer support team at support@candlesubscription.com within 7 days of receiving your delivery
- Include your order number and a description of the issue
- Send photos of the damaged product and packaging if possible
- We'll confirm your replacement request and ship a new candle as soon as possible
Subscription Cancellations
You can cancel your subscription at any time through your account dashboard or by contacting our customer support team. Please note:
- Monthly subscriptions: Cancel at least 3 business days before your next billing date to avoid being charged for the following month
- Prepaid subscriptions (3, 6, or 12 months): You will continue to receive candles until the end of your prepaid period
- No refunds are issued for partial months or remaining months on prepaid plans after the first delivery
Refund Policy
We offer refunds under the following circumstances:
- First-time subscribers: If you're not satisfied with your first candle, we offer a full refund within 14 days of delivery. Simply contact customer support and we'll guide you through the process.
- Damaged or defective products: If we cannot replace a damaged or defective candle, we will issue a full refund for that month's delivery.
- Undelivered packages: If a package is lost in transit and we cannot send a replacement, a full refund will be issued.
- Duplicate charges: If you were accidentally charged multiple times, we will immediately refund the duplicate charges.
How Refunds Are Processed
Approved refunds will be processed back to the original payment method within 3-5 business days. Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.
Non-Refundable Items
The following are not eligible for refunds:
- Candles that have been burned or used
- Shipping and handling fees (except in cases of our error)
- Gift subscriptions (unless the product arrives damaged or defective)
- Special promotional items marked as final sale
Exchanges
We currently do not offer exchanges for different scents or products. Our subscription model is designed to introduce you to new seasonal fragrances each month. However, if you have allergies or strong preferences, please contact our customer service team and we'll do our best to accommodate your needs for future deliveries.
Contact Us
If you have any questions about our returns and refunds policy, please contact us at support@candlesubscription.com or call (555) 123-4567, Monday through Friday, 9am-5pm EST.
Last updated: May 1, 2025