Privacy Policy
Effective Date: May 1, 2025
Introduction
Candle Subscription ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or subscribe to our products.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy.
Information We Collect
We may collect information about you in various ways:
Personal Data
When you subscribe to our service, create an account, or contact us, we may collect:
- Name
- Email address
- Phone number
- Billing address and shipping address
- Payment information (credit card details, though full payment information is processed by our secure payment processors)
- Account preferences
- Scent preferences and profile information
Usage Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited and features used
- Time and date of your visit
- Referring website
- Operating system
How We Use Your Information
We may use the information we collect for various purposes, including to:
- Process and fulfill your subscription orders
- Send shipping confirmations and delivery updates
- Provide customer service and respond to inquiries
- Process payments and prevent fraudulent transactions
- Administer your account
- Send newsletters, marketing communications, and promotional materials
- Improve our website, products, and services
- Conduct research and analysis to better understand our customers
- Comply with legal obligations
Sharing Your Information
We may share your information with:
- Service providers: Companies that help us operate our business, such as shipping carriers, payment processors, and email service providers
- Legal requirements: When required by law, such as in response to a subpoena, court order, or other legal process
- Business transfers: If we merge with or are acquired by another company, or sell all or part of our business
- With your consent: Any other circumstances where we have your explicit consent
We do not sell your personal information to third parties for marketing purposes.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Your Choices
You have certain rights and choices regarding your personal information:
- Account Information: You can review and update your account information by logging into your account on our website
- Marketing Communications: You can opt out of receiving our marketing emails by following the unsubscribe instructions in any marketing email we send
- Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent
- Data Access and Portability: You may request a copy of your personal information that we hold
- Deletion: You may request that we delete your personal information from our records
Data Security
We implement appropriate technical and organizational measures to maintain the security of your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@candlesubscription.com or write to us at: Candle Subscription, 123 Main Street, Portland, OR 97204.